Billing Changes
As we continue to monitor updates regarding the state of current events surrounding COVID-19 and any potential risk to our patients and staff, Patient Accounting has decided to temporarily close the Patient Accounting help desk in the Acequia Wing Lobby.
We understand that access to your billing information is important and essential; we will still be available to process your payments and answer billing questions remotely.
Effective March 17, 2020, all patient billing payments and questions are
available by:
Phone: (844) 262-8636
(559) 624-4200
Website:
kaweahdelta.org/paymybill
OUR NEW BILLING PROCESS: WHAT YOU NEED TO KNOW
New Statement, New Look:
Your new billing statement will be inclusive of all services provided after May 1. It will be easier to read and will allow us to provide a more accurate description of the services you receive at Kaweah Health.
One Family Statement:
You will receive one statement listing all the services that were provided to you and the dependents you are financially responsible for at Kaweah Health. If you receive care at our health clinics, you will receive a separate statement.
Account Balance and Payment Plans:
If you have an outstanding balance or a payment plan for services prior to May 1, 2018, you will continue to make payments and receive separate statements on those services until all account balances are paid in full.
- Statements for services provided at Kaweah Health are printed in blue.
- Statements for services provided at Kaweah Health Rural Health Clinics are printed in orange.
- Account balances and payment plans for services provided after May 1, 2018 will receive separate statements and require separate payment plans.
- All services received after May 1, 2018 will be combined and printed in teal.
More Accurate & Timely Billing:
Our new system allows us to automatically check your insurance at registration. This helps us cut down on delays and ensure we are billing the correct insurance for your care. Our goal is that you receive billing statements that accurately reflect the amount you owe for services.
Extended Customer Service Hours:
We have permanently extended our customer service hours to answer billing questions.
Customer Service:
(559) 624-4200
Hours of operation:
Monday - Friday 8 a.m. to 5 p.m. PST
